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FAQs

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

How long will shipping take?

Official Pop Culture Merchandise : Inside the US (3-7 Days) 

Other products : Inside the U.S (7 -23 Days)

How do you ship your packages?

ePacket delivery is one of the most popular shipping methods. As one of the fastest delivery methods, ePacket China allows you to ship internationally. You can use China Post to monitor your ePacket tracking for your customers.

Naturally, many of our suppliers are based in China & Hong Kong. Fortunately, ePacket tracking shows that most orders come within 30 days. When you check your ePacket track data, you might notice many packages arrive sooner.

What do I do if my products are faulty/missing/not the one I ordered?

If you are facing any issue with your order, do not hesitate to contact us!

Refunds/Replacements are being issued for the following cases:

- The wrong item was received in terms of colour, size, or model (evidence is needed).
- The package has arrived in a damaged condition (evidence is needed).
- The item arrived in extremely poor quality (evidence is needed).
- The order went missing.

Please allow us a few working days to process your applications.

What about Customs Duties/Taxes?

Usually, there are no additional import costs imposed on customers. Most of the packages are low value and often marked as gifts.

However by purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

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